SKPOA..... Wife called Jakarta again. What's an SKPOA she ask to the nice lady on the other end of the phone at DINAS DKI Jakarta. What, was her reply. SKPOA, they say i need one my wife told her. No, you already have a Surat Keterangan Pindah for a WNA. You have everything you need. Bandar Lampung DINAS says we do so they can enter it electronically, my wife informed her. It is in the system, she answers my wife. If they can't bring it up electronically they need to enter it manually then. My wife ask, can you call her and tell her that. The reply was that she was not allowed to cross boarders and jurisdictions but if my wife should be in the BL CatSip and call her in Jakarta, she would be happy to help out then but my wife would need to initiate the call. Wife thanked her. Off to DINAS CatSip, BL we went.
Walk in and tell the girl sitting at the desk why we were there. Girl clerk came down stairs again and met us. My wife informed her that Jakarta says that everything is in order and there is no reason she can't process it. She disagrees. Said we got paperwork from DINAS DKI Jakarta but should have gotten from CatSip Jakarta Selatan. Could not we informed her, CatSip JakSel sent us to DINAS DKI Jakarta because they no longer did that. No, it has to come from JakSel CatSip, not DINAS DKI Jakarta, she said. But, my wife interrupted, DINAS DKI Jakarta is over CatSip JakSel. Dopesn't matter we were told, has to come from there. My wife asked her why she just doen't do like Jakarta suggested and enter it manually? Because we only enter it when everything comes on the screen for us, she said. So, I said, it looks like you want everyone else to do your job for you. No response.
Along comes the guy that sent us in writing to Jakarta the last time with instructions to get a Surat Pindah of which we did. The extortionist. Mr, I need to be paid and you don't need a receipt. Tells us that is not what we needed. We told him he wrote it that way. No he said, i didn't. Pulled out his note to us instructing us to obtain a Surat Pindah from Jakarta. Oh, that. Yes but you got the wrong Surat Pindah. It is not the OA one, he explains. You didn't write that, we said. Doesn't matter, it's wrong, you need to get the right one before we can process. This is your mistake my wife tells him and you should fix it. Sorry he says, we can not. Must come from Jakarta. He's all acting tough like he wants to pound on his chest of something.
Oh boy, now the older lady enters. The lady that started all the being wrong two years ago. As soon as she sits my wife has a finger in her face. You, she says. You made this mess two years ago. You are to blame for all these problems. Lady didn't bat an eye lid. She started explaining that we need a NIK number. OK, my turn. I tore apart my papers in front of her and poiunted out five different places that shown my NIK number issued in Jakarta over 3 years ago and used on some documents here. I pointed out that she was the one who took my SKTT Card with the NIK on it and issued a paper SKTT saying you didn't issue cards here in BL. I stuck my finger in her face this time and explained how she was asked about my NIK number not on any of her paperwork when we moved here and it was she that said that I have a different number now to use. I argued then and lost but I am sure going to point out how wrong she was. She told us that we can't get a card for having a KITAS, only a KITAP. I asked then why I was issued the card in Jakarta, the one she said she had to keep two years ago if Indonesia didn't issue SKTT cards for KITAS. No answer. She started telling us that she didn't understand how I could have a KITAP to begin with. They are only for Koreans and Chinese and I shouldn't have one. She was corrected by the male standing there all puffy chest yet. What were we going to do? I'll tell you what. Like any red blooded American, we called the cops. Well, in a way.
I called my nephew. I told him where we were and had previously discussed what was going on with him. I informed my wife of the call and she asked the old lady if she would mind explaining to our nephew what I needed so he could better explain to me in English. At first, she refuses but the young clerk pushed her to do it. She was talking and talking. She was making crazy facial expressions, my wife looked at me and shrugged her shoulders. The lady abruptly slides my phone back to me, my nephew was still there. I asked what she said. He asked if she just put down the phone while he was still talking. Looks that way i told him. She wouldn't give me a definite answer he said. She kept talking but would not give me exactly what you needed and what the reasoning is or the regulations behind anything to look up. I thanked him for trying. He asked me to get their Names, Ranks, Job Titles, and ID Numbers. He informed me that I should tell them that he was going to (something in Indonesian). I told him I can't come close to pronouncing it so probably not. He told me it is an inquirery into them personally and their office for not how they treat expats but the WNI sponsors of them.
The guy ask when I walked back in the entry way where they were standing and sitting, who was that? The old lady ask, yes, who was I speaking to? Oh, my wife said. Our nephew. What does he do the old lady demanded to know. Well my wife says, he has a government position that is a bit higher then yours. He is an Attorney General in Jakarta. I added, he would like your names, ranks, job titles, and ID numbers as I took out paper and pen. My wife relayed the message. In Bahasa Indonesia. First the guy wrote down his name and title. Would not give his rank and instead of ID number gave his phone number. He suddenly became all friendly and smiling. now he wants to be helpful. he had 4 silverish stars on each shoulder. next the young lady, who just started working there this year started filling out her info. I said no need. I figured she was just following what the others tell her since she was fairly new. She passed the paper to the older lady. She pushed it away. My wife pushed it back,. she again pushed it away. The younger girl wrote down the ladies name but that was all. The older lady also had the 4 silverish stars on each shoulder. The older lady was as quiet as you could be. She did seem worried and on the verge of some kind of collapse now. We said thank you and left them all in their spots.
nephew WhatsApped me asking for full name of the office. I gave him that and all information I had received. He told me that those people were the most unprofessional inept people he had ever run into in any government facility. I had to agree. We don't plan on going back there until after we visit Jakarta in a month or so because of a birth in the family. We will drop by CatSip in JakSel and see if we can get anything from them. Either a SKPOA or a statement that they don't do it. In the mean time, we'll see what the nephew comes up with. Glad this stuff when finally done is good for 5 years.