KITAP extension (unlimited) - how long should it take?

[Owen]

Hi,

Just wondering...
I applies for KITAP extension (the unlimited one) in early September and still haven't got any news...
Called the immigration office (again) today and they say it is still being processed in Jakarta.

Does anybody have any experience on how long this is supposed to take? (or how long it can take?)
Or does anybody know how to find out more information about the status of my extension?

Any help greatly appreciated!

 

[jstar]

Hi Owen.

Did you check here:

Status-Permohonan

 

[Owen]

Hi JStar,

Thanks for the link. I did not know that you could check it yourself...
However, it gives an error now, so guess I have to keep trying ;-)

Will let you know if it starts to work...

 

[scouser59]

Fyi ,I used a secure contact for the delivery and pickup of docs , based nearby the jakarta imm office to expedite this leg of the process ,it took a week .
The whole process took 2 months .

 

[Owen]

Hi Scouser59,

They have a new system at immigration and you do not have to bring your documents to the different offices anymore... This sounds nice, but now you do not have any idea anymore how far along you are in the process... (Besides, it seems the new system makes the whole process take longer...)
Just checked the website mentioned by JStar again, but still get an 'error: Client Error'

So my original questions remains... Does anybody have a contact within main immigration office in Jakarta to check the status of my KITAP extension?
My local kantor imigrasi just mentions that it is still in queue in Jakarta (for 3 months now!!!)

Thanks in advance for your help!

 

[jstar]

Three months is ridiculous of course. It seems Jakarta doesn't send the docs back to your Immigration office. (That happened quite a lot in the past since they expected a pickup, we had to contact them to do so.)

Try to call them on 021-522.46.58, extensions 2519 and 2521. And again and again and again (till they pick up). These are numbers from quite some time ago which I still had in my notes, so I apologize if they don't work (anymore).

If no result, send them a letter. I never got a reply on an e-mail. (At [email protected] and [email protected]) But a letter works quite well.

 

[Vulgarian]

I don't know if this is feasible for you, but I went to DitJen in person and politely asked how things were progressing.

The officer called up to the 10th floor and said it'd be ready in 20 minutes. I expressed surprise that it was so quick, given that I'd been waiting for over a month and he told me that the applications are just in a big pile as they're overloaded with work.

 

[Owen]

Went to my local kantor imigrasi and they said there are 5 others from this kantor also already waiting for such a long time...
They explanation they gave is that they use a new version of the software and this causes delays...
Some already waiting for 5 months !!!
And it seems the old link (see previous post from jstar is not working anymore. You can now check the status on the following website:
https://izintinggal-online.imigrasi.go.id/ (select 'Manajemen Layanan' )

Will keep you all informed about further progress...

 

[jstar]

Ok thanks.

That link doesn’t work for me (anymore) btw. I guess it’s the one from December 2017?

I wonder if you could follow up from the same website as the new system for VITAS/KITAS/? So similar to @Lila you should be able to track there then....

Vitas Online Apllication - Data Error - Here We Go Again!

We applied for Vitas 317 online on 13 November 2019 at Immigrations new website. It was submitted with no problem and got immediate email stating such. Got an email today after their review stating unable to process due to "Data Error". Went back online just now and looked at application...

www.expatindo.org

It’s weird they wouldn’t incorporate ALL right away incl. KITAP but it’s not surprising.

 

[Owen]

Just a small update...
Got my Xmas present today ;-)
Somehow suddenly my KITAP is ready... Picked it up this morning and everything looks good!

For whoever is in a similar position: it seems you just need to be extremely patient and go talk to your local kantor imigrasi from time to time...

 

[Helpful Herbert]

I just got my new e-Kitap (extension - unlimited) and MERP. The process took 34 days (21 working days, as it was over the holiday period). It was at South Jakarta immigration, total cost 11,950,000Rp.

In general the process was easier than five years ago (no interview, KanIm and KanWil are now more efficient, and DitJen is only 5 days not 10 days like before). There was a slight delay at the end, since DitJen had apparently forgotten to click an approval button (KanIm contacted them to do it, which they did within a day).

Also when I finally arrived at KanIm to pick up the Passport, I was told to come back the next day as the head of immigration was not around to sign it. With some nostalgia for all the bureaucratic processes I have had to go through in the past, knowing this is the last one, I smiled and said I would prefer to wait all day in KanIm until he arrives, rather than come back the next day. By some miracle after 5 minutes they informed me that my passport and kitap were already available and signed by the head of KanIm, and I can go down to lantai 1 and take them.

 

[yantiharun1]

I just got my new e-Kitap (extension - unlimited) and MERP. The process took 34 days (21 working days, as it was over the holiday period). It was at South Jakarta immigration, total cost 11,950,000Rp.

In general the process was easier than five years ago (no interview, KanIm and KanWil are now more efficient, and DitJen is only 5 days not 10 days like before). There was a slight delay at the end, since DitJen had apparently forgotten to click an approval button (KanIm contacted them to do it, which they did within a day).

Also when I finally arrived at KanIm to pick up the Passport, I was told to come back the next day as the head of immigration was not around to sign it. With some nostalgia for all the bureaucratic processes I have had to go through in the past, knowing this is the last one, I smiled and said I would prefer to wait all day in KanIm until he arrives, rather than come back the next day. By some miracle after 5 minutes they informed me that my passport and kitap were already available and signed by the head of KanIm, and I can go down to lantai 1 and take them.

Why is so expensive to renew your kitap total cost 11,950,000Rp?

 

[Brian86]

Why is so expensive to renew your kitap total cost 11,950,000Rp?

That is exactly in line with the official fees for an unlimited KITAP extension and 2 year MERP: https://www.expatindo.org/immigration-fees-2019/

 

[Artiba]

Hi friends,

I have applied for my second kitap sponsored by my wife on early February 2022. I have been called on February 22th by local immigration office to make the payment of Rp 11.950.000, and take the picture and fingerprint (All done).

They have informed me that my new Kitap will take around 3 to 4 weeks to be completely ready for pickup, which means March 21th, 2022.

Arrived March 21th but no news came from Local immigration office. I tried to contact them through number phone but no one picked up the calls. I have contacted them trough WhatsApp chat, but all their replies is (Your Kitap di process di Ditjenim) which means in process in Direktorat Jendral Imigrasi. I have asked them when would be ready due I need to have some trips out of Indonesia. Their reply was "We don't know, all what we know it's under the process at Direktorat Jendral Imigrasi. "

I went to Direktorat Jendral Imigrasi in Jakarta to follow up directly after i failed to get update from local immigration. unfortunately, I didn't find any of the staff, the security told me all of them WFH, and he asked me to contact them trough the following WhatsApp number 08-2112-953-298, I texted them as per security advice, but no one ever replied my msg, I kept texting them for more than 10 days, but no replied yet. I feel so confuse what should I do to get my new Kitap, and how long I should wait. No one into immigration could explain or confirm, everyone say your kitap it's under process and we don't know when will be ready. Anyone face the same situation?? Any advice what should I do?

Thanks in advance

 

[Helpful Herbert]

I would have said go to DitJen in Kuningan and wait there and ask people until they give it to you. But I did not know they are all working from home. Perhaps you could go around inside the building and keep asking until you find someone?

As written above, it must be in a pile of documents somewhere, the question is where, and who is sitting next to the documents.

 

[dafluff]

I went to Direktorat Jendral Imigrasi in Jakarta to follow up directly after i failed to get update from local immigration. unfortunately, I didn't find any of the staff, the security told me all of them WFH, and he asked me to contact them trough the following WhatsApp number 08-2112-953-298, I texted them as per security advice, but no one ever replied my msg, I kept texting them for more than 10 days, but no replied yet. I feel so confuse what should I do to get my new Kitap, and how long I should wait. No one into immigration could explain or confirm, everyone say your kitap it's under process and we don't know when will be ready. Anyone face the same situation?? Any advice what should I do?

Thanks in advance

There are barely any Covid restrictions anymore in Jakarta, so they are probably not WFH anymore.

 

[Artiba]

Dear Friends,

Finally, they have called me to inform me that my Kitap ready for pickup. Seems what has happened for me it's the same what has happened to Mr. Owen.

Thank you Helpful Herbert and Dafluff for your kind comments.