Change of details after death of wife /sponsor , Kitap holder .

[Nicho]

Finally after riding the immigration rollercoaster for 60 days trying to change details , sponsor , mutasi paspor etc after my wife/sponsors death in late march today I sent a email of complaint to the Director Generals Dept outlining the problems I've faced both with the Banyuwangi office who processed both the new sponsors account and the change of sponsor application and the Jakarta office . I requested his /there intervention in resolving the problem . 2 Hours after sending the email I opened my sponsors account to see the sponsor change had been completed / approved even though I should never of had to lodge a change of sponsor application under the new rule PP 40 Pasal 160/2023 which automatically changes your marital status to Duda/widower and penjamin sponsor to yourself , self sponored when you notify them of the death . I spoke to the officer in Banyuwangi about the self sponsor change when I returned to cancel the change of sponsor application . He insisted it was a system error and said I had one choice , continue with the change of sponsor application which I did to avoid more arguments . The new sponsor change application in the e-visa system caused a conflict with the data he entered into the SIMKIM system when i reported the death causing both my sponsors and my personal account to be locked , as I mentioned it has been 60 days of back and forth , requests for more documents , revised documents , proof my wife had been my sponsor for the last 12 years , proof of our relationship , copy of my recent passport renewal receipt of payment , each time changing the status of the application from waiting confirmation to pending . And last week an email to say the system had deleted all previous documents uploaded and a request to upload everything again 17 documents in 3 combined , compressed files which i did . it had been 10 days today since I did that so I sent the email to the Director General . Problem fixed in 2 hours all due to an incompetent smart arse , know all in the local office over-riding the new system and using old , outdated rules and not knowing or ignoring current rules and not doing the mutasi paspor first which caused a major problem with the passport in the system being expired . Rant over !!

 

[harryopal1]

Finally after riding the immigration rollercoaster for 60 days trying to change details , sponsor , mutasi paspor etc after my wife/sponsors death in late march today I sent a email of complaint to the Director Generals Dept outlining the problems I've faced both with the Banyuwangi office who processed both the new sponsors account and the change of sponsor application and the Jakarta office . I requested his /there intervention in resolving the problem . 2 Hours after sending the email I opened my sponsors account to see the sponsor change had been completed / approved even though I should never of had to lodge a change of sponsor application under the new rule PP 40 Pasal 160/2023 which automatically changes your marital status to Duda/widower and penjamin sponsor to yourself , self sponored when you notify them of the death . I spoke to the officer in Banyuwangi about the self sponsor change when I returned to cancel the change of sponsor application . He insisted it was a system error and said I had one choice , continue with the change of sponsor application which I did to avoid more arguments . The new sponsor change application in the e-visa system caused a conflict with the data he entered into the SIMKIM system when i reported the death causing both my sponsors and my personal account to be locked , as I mentioned it has been 60 days of back and forth , requests for more documents , revised documents , proof my wife had been my sponsor for the last 12 years , proof of our relationship , copy of my recent passport renewal receipt of payment , each time changing the status of the application from waiting confirmation to pending . And last week an email to say the system had deleted all previous documents uploaded and a request to upload everything again 17 documents in 3 combined , compressed files which i did . it had been 10 days today since I did that so I sent the email to the Director General . Problem fixed in 2 hours all due to an incompetent smart arse , know all in the local office over-riding the new system and using old , outdated rules and not knowing or ignoring current rules and not doing the mutasi paspor first which caused a major problem with the passport in the system being expired . Rant over !!

Commiserations. Phew what a relief to finally get through it all. At 87, I wonder if when I meninggal dunia, and if I had to use the Banyuwangi office. I would have to provide a birth certificate, marriage certificate, passport, bank statements, kartu keluarga and a letter from my WNI sponsor explaining why I had chosen to die.

 

[Nicho]

Commiserations. Phew what a relief to finally get through it all. At 87, I wonder if when I meninggal dunia, and if I had to use the Banyuwangi office. I would have to provide a birth certificate, marriage certificate, passport, bank statements, kartu keluarga and a letter from my WNI sponsor explaining why I had chosen to die.

All because of an incompetent officer and 2 systems that aren't co-ordinated which conflict each other , There internal SIMKIM seems to have all the new rules incorporated and the E-VISA system which we got stuck with is just a hack job . Still didn't get the Self Sponsor after all the stuff up's and the Director Generals intervention , In for photos and biometric's for Mutasi Paspor on Monday , then Dukcapil for KTP / KK changes , then Kitap Extension to Semur Hidup . I'll either get the red carpet on Monday or a cranky officer , depends how hard the Director General kicked his arse .