More than 400 KLM passengers have been stuck in Singapore for days because of a defective plane.
The aircraft departed Bali on Wednesday to fly to Amsterdam via Singapore. But in Singapore, travelers were notified that the engine's dynamo was broken. After waiting for 3 hours the passengers had to disembark.
"The repair of the aircraft is taking longer than initially expected, which is why the aircraft could not depart on Thursday," KLM said.
The duped travelers are not happy and complained they were left to their own devices and had to enter Singapore on their own. “The KLM crew left waving at us, taking a bus to their own hotel and we were standing there.”
Now obviously the latter makes sense since KLM changes the crew in the stop. It was the same at the Kuala Lumpur stop between Amsterdam and Jakarta. They have a maximum amount of consecutive working hours for the flight attendants. So, weirdly enough, for the last (or first) leg that would not even take 2 hours extra they install a new crew.
According to KLM, all passengers have now been rebooked on other flights and will fly home today, tomorrow and Monday.
Last September a very similar situation occurred btw.
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Very familiar with this route. The crew does the AMS - SIN flight. Then stay 1 night in SIN, then does SIN-DPS-SIN, stay one night in SIN, then do SIN-AMS. So they would have a crew transport and hotel ready.
However, KLM should arrange for accommodations for the passengers due to this delay, although not sure what the policy is now. FWIW, European airlines incl KLM have been steadily going downhill since like the late 80s.

