Difficulty contacting new Immigration Office in Banyuwangi .

[Nicho]

Annual salary / hours wasted = cost of agent

Spouse visa , no annual salary now the wife has died , all the time in the world = no agent .

 

[Nicho]

I disagree again .

An Office in a small city may not have experienced officers .

But in 18 years in Bandung's Office I had only 1 rule disagreement with my local Kantor Imigrasi (I was right but the office boss knew the rule and denied its application with an acceptable argument) .

Any person can make mistakes , correcting mistakes should be our obligation .

I've found they don't take kindly to being corrected and can make life bloody difficult if you try to . I've never had a disagreement with any one at the Jember office but was told I needed a Letter from the Australian consulate saying they recognised my marriage which I got , 700,000rp , only to have another officer say it wasn't needed when I returned to the office to hand it in . From what I've experienced this new office in Banyuwangi which previously only handled wni / indonesian business has had the Foreign Services Dept added and all the new systems . technology dumped in there lap but no experienced officers to run it . Got handed a fist full of Surat Perhonan , Surat Penjamin forms etc etc for myself and my new sponsor to fill out today by an officer who had to refer to there phone for every question I asked . They asked for a new updated Surat Tanda Melapor which after visiting my local police office and Instagram messaging the Regional office in Banyuwangi is no longer issued by local or regional police offices "since late 2014 ". Neither mentioned where to get it or if It was still required . After searching google I found the Director General of Immigration Dept now issues it , which the Banyuwangi Immigration office either didn't get the memo or whatsapp message about and don't know they now issue the Surat's they require themselves . Same as the SKTT which was previously issued by Dukcapil . Lack of communication , lack of experienced officers to handle new tasks , misinterpretation of new rules/laws etc etc seems to be a problem .

 

[marcus]

Can't get anything but what looks like an automated/ possibly AI generated reply to both Whatsapp and Instagram from the Banyuwangi office ....

I don't know about Immigration @ Instagram (never checked) , but Immigration @ Whatsapp , at least in my city , is for sure answered by humans .

Both Immigration and Dukcapil require an updated Police Report ... Surat Lapor Diri and Surat Tanda Melapor ...

Here neither Immigration nor the Civil Registry Office/Dukcapil ask for anything from Police . The Civil Registry Office here was asking for the Surat Tanda Melapor until few years ago and our local Immigration never asked .

... this new office in Banyuwangi which previously only handled wni / indonesian business has had the Foreign Services Dept added ...

This is probably the reason you are having all these problems .

I found the Director General of Immigration Dept now issues it (Surat Tanda Melapor) ... Same as the SKTT which was previously issued by Dukcapil ...

Could you tell us where did you find these information (this is the first time I see/hear about that) .

SKTT is a similar document to the KTP , still issued by Kantor Catatan Sipil/Civil Registry Office , here in Bandung .

From Google AI : Surat Tanda Melapor (STM) from Police and Residence Certificate (SKTT) from the Population and Civil Registration Office (Dukcapil) are mandatory supporting documents for foreigners holding Temporary Stay Permit (KITAS). The latest Police Regulation (Perpol No. 3 of 2025) has removed the STM requirement for most foreigners, allowing for direct processing of the SKTT.