I think you must have requested for overseas remittance so they use Citi.
My OAP and RAF pensions are direct deposits into my HSBC account in the Channel Islands. The funds sit there in GBP, on low interest, until I decide what to do.
Yes so was mine when I had a jersey bank, but due to Santander keep blocking my Debit Card, I transferred to BCA here in jakarta, so now the OAp goes to Citi bank in London, as do all others not in channel isles or IofM banks, so they tell me, I'm under the impression Citi bank convert to the currrency to where the OAP is located, I tried to get further info but it's like talking to friendly wooden tots, I haven't checked with BA on how they transfer their pensions, but beware Dave, it took me 3 months to get my pension, they just couldn't get my BCA bank address correct, you have to telephone, but you just cannot talk to anyone who makes a decision, emails take 2 weeks to answer, I should say reply as they say telephone as the internet isn't safe so won't take any bank details, it's like dealing with headless chickens, the office is based in Newcastle and my uncle worked there before he retired, and he wasn't much use after a liquid lunch
