Yeah , I was paying a little bit more than the official fee for a few years until they stopped cash transactions at the Jember office and went to the Bank payment/transfer system . Maybe a few got burnt and are making things difficult as a pay back . They supposedly adopted an Indonesian wide system last year , I think every office made there own interpretation of it , things have only got more difficult and take twice/three times as long ! I'll be glad when I finally/hopefully get the Kitap and won't have to deal with them every year !