Saudade
Well-Known Member
- Joined
- Aug 28, 2016
- Messages
- 156
I would like to share what happened to us last week, but I am not a English speaker so, sorry for my English yap!
Apart from Thai Airways lost totally our luggage once, more than 10 years ago (we never recover the luggage) and a few times small damage on the luggage or one day delayed luggage, we never had any big problems with our flights.
We bough our flight tickets to Europe with Lufthansa, which we have been traveling with for the last few years, trough Frankfurt and usually with the big big plane from Singapore to Frankfurt, the flight to go to Europe it was perfect and not problems at all.
This time I have not idea why but they put us on flights with Swiss airlines to come back to Bali, which I didn't understand but I though it could be ok and I was looking forward to know how Swiss airways was.
Our first flight to Zurich it was delayed so we were going to miss our plane to Singapore and the company decided to put us in a hotel and re schedule the flight for the next day, so they put us on a flight to Munich which was ok, and when we arrived to Munich I realized they put us on a flight to Bangkok with Eurowings.
I never heard about this airline before or knew that was existing, so we check on internet and I saw belongs to German, what I though it was ok.
The flight took off one hour late and after we were resting on our seats waiting for the headphones to enjoy the films (expecially our child who enjoy it a lot), they told us that we had to pay for that, not pillows, not blankets, and when they came with the food and I asked for a tonic they told me that I had to pay for that as well.
I was quite shocked and I realized we were on a low budget airline, so I tried to explain to the stewardess that we had tickets for flying with Swiss airlines and I didn't have idea why we were there, so I asked at least to give us the headphones for our child, but they refused saying they were not authorized to do that.
I was really surprise because I had not idea there was a low budget companies doing Europe to Asia, almost a 11 hours flight.
Of course if one choose and pay for that I think it is ok, and not surprise about the services or to pay for everything because probably you know already but in our case our tickets were a non low budget company Swiss airlines, so I was very dissapointed and feeling really bad.
What is the opposite of a low budget company? a standard company? I mean the word in English
After we arrived in Bangkok, we had to run fast because we had a one hour transit, which was pretty good organized, because somebody was waiting outside of the plane with our letters to get the plane with Thai airways to Denpasar.
Wowwwwwwwwwww can you imagine the contrast? hahaha after a 11 hours flight with a low budget airline company from Munich to Thailand, we got to Thai Airways to flight to Denpasar and it was soooooooooo luxury, hahaha you learn to appreciate more these things when you try both in a few hours difference.
Finally we managed to enjoy, the pillow, the blankets, the excellent food, the entertaiment programs.....
The only thing of course our luggage didn't arrive with us and we had to go home without luggage.
The luggage arrive to the airport the next day, but can you believe they brought the luggage at 12 am that day?
They called me to my phone at 23:45 pm but after such a trip the day before, we were sleep totally and didn't hear the phone, I was surprise they didn't try to call home when they were at the door, I just saw the miss call in the morning, so finally they had to come back again in the afternoon to bring the luggage. Why they didn't call me when they left the airport saying they will come late night with the luggage, so I could have been waiting and knew they were coming!
Do you think I can claim a refund for changing our flight to a low budget company?
If I paid the tickets with a Visa card there is any insurance for these kind of situations?
Terimakasi
Have a beautiful evening
Apart from Thai Airways lost totally our luggage once, more than 10 years ago (we never recover the luggage) and a few times small damage on the luggage or one day delayed luggage, we never had any big problems with our flights.
We bough our flight tickets to Europe with Lufthansa, which we have been traveling with for the last few years, trough Frankfurt and usually with the big big plane from Singapore to Frankfurt, the flight to go to Europe it was perfect and not problems at all.
This time I have not idea why but they put us on flights with Swiss airlines to come back to Bali, which I didn't understand but I though it could be ok and I was looking forward to know how Swiss airways was.
Our first flight to Zurich it was delayed so we were going to miss our plane to Singapore and the company decided to put us in a hotel and re schedule the flight for the next day, so they put us on a flight to Munich which was ok, and when we arrived to Munich I realized they put us on a flight to Bangkok with Eurowings.
I never heard about this airline before or knew that was existing, so we check on internet and I saw belongs to German, what I though it was ok.
The flight took off one hour late and after we were resting on our seats waiting for the headphones to enjoy the films (expecially our child who enjoy it a lot), they told us that we had to pay for that, not pillows, not blankets, and when they came with the food and I asked for a tonic they told me that I had to pay for that as well.
I was quite shocked and I realized we were on a low budget airline, so I tried to explain to the stewardess that we had tickets for flying with Swiss airlines and I didn't have idea why we were there, so I asked at least to give us the headphones for our child, but they refused saying they were not authorized to do that.
I was really surprise because I had not idea there was a low budget companies doing Europe to Asia, almost a 11 hours flight.
Of course if one choose and pay for that I think it is ok, and not surprise about the services or to pay for everything because probably you know already but in our case our tickets were a non low budget company Swiss airlines, so I was very dissapointed and feeling really bad.
What is the opposite of a low budget company? a standard company? I mean the word in English
After we arrived in Bangkok, we had to run fast because we had a one hour transit, which was pretty good organized, because somebody was waiting outside of the plane with our letters to get the plane with Thai airways to Denpasar.
Wowwwwwwwwwww can you imagine the contrast? hahaha after a 11 hours flight with a low budget airline company from Munich to Thailand, we got to Thai Airways to flight to Denpasar and it was soooooooooo luxury, hahaha you learn to appreciate more these things when you try both in a few hours difference.
Finally we managed to enjoy, the pillow, the blankets, the excellent food, the entertaiment programs.....
The only thing of course our luggage didn't arrive with us and we had to go home without luggage.
The luggage arrive to the airport the next day, but can you believe they brought the luggage at 12 am that day?
They called me to my phone at 23:45 pm but after such a trip the day before, we were sleep totally and didn't hear the phone, I was surprise they didn't try to call home when they were at the door, I just saw the miss call in the morning, so finally they had to come back again in the afternoon to bring the luggage. Why they didn't call me when they left the airport saying they will come late night with the luggage, so I could have been waiting and knew they were coming!
Do you think I can claim a refund for changing our flight to a low budget company?
If I paid the tickets with a Visa card there is any insurance for these kind of situations?
Terimakasi
Have a beautiful evening