Vitas Online Apllication - Data Error - Here We Go Again!

Lila

Member
Joined
Jul 15, 2019
Messages
37
We applied for Vitas 317 online on 13 November 2019 at Immigrations new website. It was submitted with no problem and got immediate email stating such. Got an email today after their review stating unable to process due to "Data Error". Went back online just now and looked at application. All is in order. We resubmitted application as is and will see what happens. Frustrated would be a gross understatement at this point. Can an agent get this step done for me? How much is fair to pay for just this step (wherein i get the email that states to pay the 100,000 rupiah through my bank). Has anyone had success on the new website making it through this step completely with approval? Any thoughts, advice, appreciated!
 

jstar

Mr. 10,000
Joined
Jul 31, 2016
Messages
3,859
You're in Jakarta now, right? Why not take screen shots and all documents and visit the Immigration Office?

I remember several "data error" cases over the years (with the previous system) and certain people resolved it that way. I'm afraid an agent really is gonna cost you.
 

Lila

Member
Joined
Jul 15, 2019
Messages
37
Thanks jstar...yes we are in Jakarta and yes the website does not show data error. That is the email response we got though from immigration regarding our application submittal when they supposedly went to review it. Yet when we logged on to view our application only then did it have message over it stating "Data Error". It went on to ask if we wanted to resubmit. We of course did. Then it took us back to our application where you see no "Data Error" statement and of course our application looks to be totally in order. So we resubmitted it. If it generates the same response we will pay immigration a visit.
 
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Lila

Member
Joined
Jul 15, 2019
Messages
37
Update: So we got the email stating they received our resubmitted application with a PDF attached as we did on the first try. Big difference though. The PDF attachment on the first submittal showed the immigration emblem and bar code only. The second submittal responded to was the same except for one small difference...it actually had a numbered code immediately above the bar code. Perhaps a good sign...we hope. Stay tuned!
 

Lila

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Joined
Jul 15, 2019
Messages
37
It has been a week already! We sure hope we hear something positive today on the review of our application. Immigration here talks so smugly how you can get a telex in 5 days after submitting your application (Vitas) yet its been a week already and not even a response yet on the review of our application. I love Indonesia and the people but seriously, this is getting just plain stupid.
 
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Lila

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Joined
Jul 15, 2019
Messages
37
We got a email response again regarding the review of our application for Vitas. It was not accepted again because they state we didn't include our marriage documents. Simply not true. Last time they stated we didn't include my passport document. Not true yet again. We were done playing games with them so we paid immigration a visit in person today. We brought our laptop and a mobile internet connection with us and filled out the application for the 3rd time with attached documents. We approached their desk with laptop opened, internet connected, and application filled out but not yet submitted. Screeshot all and noted name of immigration official(s) helping us. Had them acknowledge in person that our application was correct and complete. Only then did we push "finish and send" button in their presence. Our application is once again under review. We were assured that if anything went wacky we could return in person and they would fix it being that it would now be an error on their part no doubt. I bet they didn't see that coming! LOL!
 
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Lila

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Joined
Jul 15, 2019
Messages
37
Hey jstar! My tactics seemed to have worked. We got an email today accepting/approving our application. We went directly to the BRI Bank co-located/affiliated with immigration here and paid our 200k rupiah vs sending it through our bank (I envisioned more of the same b.s. had I not). Payment has been accepted per online tracking of our case. We are now awaiting validation phase. It takes persistence and sometimes going directly to immigration and calling them out so to speak to get everything moving again. Relieved to be at this phase...finally!
 

Lila

Member
Joined
Jul 15, 2019
Messages
37
jstar...that link does not work. It may be an old link from previous website they had just over a month ago. Tried it both on smartphone 🙄 and laptop (error: client error). The new website allows you to track the progress of your application after inputing User I.D. & Password and shows each step and where a client is by highlighting the current step. See my attached photo(s) as to what it looks like. I blacked out my personal information. *side note - after submitting application an email is generated stating it is under review. The email states it takes only 1 day to review...lol! This and all previous attempts took exactly 7 days, example - submitted last Monday, got email following Monday (today) review step is completed and go pay 200k rupiah. Subsequent steps seem to move and post much faster. We shall see. 😎
 

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jstar

Mr. 10,000
Joined
Jul 31, 2016
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3,859
It's a nice Sinterklas (Sain Nicholas) present.

Just a couple of more steps....
 

Lila

Member
Joined
Jul 15, 2019
Messages
37
Monday...in Singapore @ Indonesian Embassy to drop off Telex, Passport, Application, & photo, paid 205 Singaporean dollars. 0830 a.m.

Tuesday...picked up passport with 317 Vitas @ 2:30 p.m.!
 

Lila

Member
Joined
Jul 15, 2019
Messages
37
Today, Wednesday (11 December 2019), reported online to immigration my arrival back to Indonesia and Itas from embassy in Singapore.
I received an email acknoledgement and instruction to proceed to local immigration (which i printed out) to convert Itas to Kitas within 30 minutes of reporting my arrival.
I went straight away to immigration and they took my application, fingerprints, photo, passport for processing, and payment all in one shot.
Can pickup on Monday after lunch! 😀😎☺
 

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