The new 'boss' of our local imigrasi office is refusing to renew my Itas on the grounds that I didn't pay on a certain date that he specified. (The 23rd December) The date on the payment sheet issued by the Department of Imigrasi said due by the 31st December. I did attempt to pay on the 23rd but of course the system was temporarily unavailable.... I tried every day after and it was finally accepted on the 26th... Still days before the Jakarta deadline. I went in and had my photo and fingerprints taken but they are refusing to issue the Itas renewal. They have deleted my visa history in the online account system. What to do?