Today I sent my family to immigration and also contacted immigration of the city who issued my ITAS. They didn't answered me on my whatsapp but they answered my wife in morning and provided number of concerned person in the department.
I contacted person on whatsapp text the person told me to send family member which luckily was on the way to them they handed them my documents and left. Then same time Immigration contacted me asked me to send them original documents on whatsapp I did , they sent me two extra documents for my wife to sign and stamp with their 10K stamp. We luckily had it.
The staff of the immigration on Whatsapp was soo nice and helped me till we filled up papers because it was confusion they guided us for each field that need to be filled.
They also told me i need REP not EPO because I left indonesia.
After that I got email about REP request from immigration. They told my family to collect REP document on Friday.
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