Digitalizing Indonesian Government

marcus

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From https://finance.detik.com/berita-ek...t-yang-nggak-bayar-pajak-tak-bisa-urus-paspor
Title : Get ready! People Who Don't Pay Taxes Can't Get a Passport
By Shafira Cendra Arini - detikFinance , 09 Jan 2025
free translation :

The government is currently developing a digital government system ... In the future, government administration will be integrated into one system, including taxation.

... the first pilar ... is the Core Tax Administration System from the Ministry of Finance ... for optimizing state revenue.

... the second pillar is the efficiency of state spending, ..

... the third pillar, improving and increasing public services to the general public related to population services, driving licenses, to passports .

Then the fourth pillar will improve business services, ...

In addition, this system will be equipped with artificial intelligence (AI) technology and big data to support optimization. This system is also designed to increase transparency to the public ...
Later, people will be able to see, to Google you, if you do something wrong ...
 
I can imagine all types of problems that are going to raise some nasty problems. The gov can't even keep their web sites operational or have software in place where one agency can not even access the information from the same agency located elsewhere or have access to needed information to process something that needs information from another agency. I can't see them eliminating all the running around and waiting.
 
I can imagine all types of problems that are going to raise some nasty problems. The gov can't even keep their web sites operational or have software in place where one agency can not even access the information from the same agency located elsewhere or have access to needed information to process something that needs information from another agency. I can't see them eliminating all the running around and waiting.
Not to mention having just an appallingly slow internet. This would seem to me to be an absolutely critical item that urgently needs to be addressed if any of these worthy aims are to be achieved.
 
I can imagine all types of problems that are going to raise some nasty problems. The gov can't even keep their web sites operational or have software in place where one agency can not even access the information from the same agency located elsewhere or have access to needed information to process something that needs information from another agency. I can't see them eliminating all the running around and waiting.
You cannot anymore transact real estate if you do not have a BPJS, so slowly moving into that direction.
 
You cannot anymore transact real estate if you do not have a BPJS, so slowly moving into that direction.
My Balinese friend tells me that BPJS is required now for almost everything, even for his children. I am glad I already signed up for it. Even though, when I needed to see a oncologist, they would only take private insurance, not BPJS! The required BPJS process of first going to a clinic, or small hospital, then being referred to a specialist, or larger hospital, seems like such a waste of time and money. When they already know the clinic and small hospital do nothing, but give the referral.
All of this is a waste of time, fuel, transportation, money, which has to be payed in cash before, to receive BPJS coverage?
 
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My Balinese friend tells me that BPJS is required now for almost everything, even for his children. I am glad I already signed up for it. Even though, when I needed to see a oncologist, they would only take private insurance, not BPJS! The required BPJS process of first going to a clinic, or small hospital, then being referred to a specialist, or larger hospital, seems like such a waste of time and money. When they already know the clinic and small hospital do nothing, but give the referral.
All of this is a waste of time, fuel, transportation, money, which has to be payed in cash before, to receive BPJS coverage?
Obviously, they are raising roadblocks to getting easy healthcare. I’m sure they must save billions of dollars a year, by people who just pay for it out of pocket.
 
Obviously, they are raising roadblocks to getting easy healthcare. I’m sure they must save billions of dollars a year, by people who just pay for it out of pocket.
That is the case to some extent but the hospitals and doctors are to blame as well since they charge the maximum that BPJS will pay even if that means unneeded tests and extended hospital stays. They tried to hospitalize me for 3 days for an outpatient procedure because that is the maximum stay that BPJS will pay for. Not just one problem with the system. I can say for emergencies it works pretty well though.
 
It's pretty normal for specialists to need a referral from a normal doctor first. Would happen in the NHS too
 
My Balinese friend tells me that BPJS is required now for almost everything, even for his children. I am glad I already signed up for it. Even though, when I needed to see a oncologist, they would only take private insurance, not BPJS! The required BPJS process of first going to a clinic, or small hospital, then being referred to a specialist, or larger hospital, seems like such a waste of time and money. When they already know the clinic and small hospital do nothing, but give the referral.
All of this is a waste of time, fuel, transportation, money, which has to be payed in cash before, to receive BPJS coverage?
Looking into the benefit for the society using the system, Not a waste of time or resources, in my opinion. Even with the NHS in the UK, you typically need a referral to see a specialist or go to hospital. The exception in case of A&E (accident and emergency). Having a referral system in place helps prevent misuse, ensuring people don’t visit specialists unnecessarily when it’s not required.

With a premium of IDR 150k, having BPJS is a no-brainer. Whether you use it or not has minimal impact for those with a medium income. That is my personal opinion.

Additionally, if you require ongoing treatments like repeated prescriptions or dialysis, BPJS will be very handy. If you are in this situation, your ongoing cost already multiple times than what you have paid. Keep in mind with private health insurance, it must be renewed annually. Once your insurer discovers these conditions, your premiums are likely to increase to cover their costs and risks. Also from business perceptive, I pretty much doubt if they will allow to do dialysis outside Indonesia regularly, unless this is reflected in your premium.
 
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It's pretty normal for specialists to need a referral from a normal doctor first. Would happen in the NHS too
Key words, normal doctor. Here you are to first go to the Pukesmas and you will hardly ever see an actual doctor. You will however see a nurse of some kind who just sits behind a desk making a determination as to what ails you. The nurse will either have a doctor, when they are there sign the referral paperwork or give you a bunch of pills that may or may not be related to your problems.

Now, that all really doesn't matter if you go into the hospital and there is no doctor available for your problem because they are busy elsewhere. Wife talking to someone she knew at the mall. She told her of a neighbor who had a 3 kilo gas explode in their house. Older male Burt badly on side of face and arm. Young boy that was standing next to him is Burt at least 80%.of his body. Got to the hospital. Both were immediately wrapped in gauze. Evidently there was no clothes to remove or in the case of synthetics, most will just melt into the burn area. Evidently the nurse wrapped the gauze with no type of moisture on the burns. Patients screaming in pain. Then came the news. This was Friday. The doctor says he is busy and will come on Monday. This is his department so no other doctor is willing to attend. Yesterday, Monday they were all informed the doctor said he is still busy so will come on Tuesday. Burn patients are members of 2 families and right now 2 families are on the phones to whoever will listen. Nurse was scolded for her gauze treatment and was told to remove it all and do over. Have no idea as to how that is going but I do know that every bit of skin is now connected to that gauze and she will be removing burnt flesh with it. I am glad I am not anywhere close to this happening. Burn patients has the most sensitive openly exposed flesh than any other wound. They can feel the footsteps of the nurses 50 to 60 meters away.
 
I know the title of this thread, but since some referring about BPJS, let me share my direct experience with this system.
Admin, please feel free to move to more relevant threads, if deemed inappropriate.
Note, this is not "what I heard" or "what people told", In fact, this is my first experience using BPJS after decades enjoying premium world wide medical health facilities and services, including spent more than Rp. 300M end of 2023 in the top hospital in Jakarta (RS Eka and RS Pondok Indah) for my gallbladders problem. I believe I shared my experience here too

2 weeks ago, felt very uncomfortable, bone aching, a bit fever and coughing. SOS Denpasar is 2.5 hours away; so just simply stop to a small clinic "Bali Med" ; 2 km away from home; immediately attended by young physician, she was very nice, listening me carefully.
This young doctor did a very thorough examination and gave some medicines. When I was going to make the payment, the receptionist asked if I had BPJS. My wife said yes, explaining that we had never used it. Our BPJS is only for real estate administration.
He then helped us by installing the app and activating it. The process was completed in 20 minutes, I went home and got some medicines without spending a penny.
A few days later, my condition had improved a lot but I still had a cough, came again, there was only one other patient, it took no more than 30 minutes to finish, got some medicines including antibiotics.
A week later, to be exact, yesterday, my cough was still a little disturbing, came again and the young doctor immediately gave me a referral to a lung specialist at the regional general hospital, and also made an appointment that afternoon, I went to Karang Asem Regional Hospital, 4 km from the clinic location. Registered, and in no more than 30 minutes, I was examined by a pulmonologist. The examination was quite detailed, communication was very good, and he ask me for an x-ray right away. In less than 20 minutes I returned with the X-ray results. He checked and then gave a prescription for medicine and an appointment for further examination one week later.

I am not saying that BPJS services are all good, but this my first-hand experience which is still fresh, I will give ***** stars for all aspects of the service, except for assessing the physician / specialist competence which is beyond my ability as I'm engineer.
 
As the title of this thread is 'Digitalizing Indonesian Government'...

Behind those digitalization are humans, without them accepting or approving, applications get rejected.

A businessman was so frustrated that he wrote to Media Konsumen to complain about government services. He was willing to risk giving his name and company name for all to see, that's how frustrated he is. Must read for all doing business in Indonesia, or dealing with bureaucracy.

 
As the title of this thread is 'Digitalizing Indonesian Government'...

Behind those digitalization are humans, without them accepting or approving, applications get rejected.

A businessman was so frustrated that he wrote to Media Konsumen to complain about government services. He was willing to risk giving his name and company name for all to see, that's how frustrated he is. Must read for all doing business in Indonesia, or dealing with bureaucracy.

The primary issue with Indonesian civil servants and the civil service system is the lack of accountability. Unless a case gains widespread attention, goes viral, or triggers public criticism of the office or individual involved, it is unlikely to be taken seriously.

This lack of accountability also explains why many Indonesians aspire to become civil servants, even if it requires paying hundreds of millions of rupiahs upfront. Considering the perks and allowances they receive, civil servants are not underpaid compared to the average salary for similar qualifications and experience in Indonesia.

Also, do not forget that they are monopolists; There is no substitute for their services. You either deal with them or leave the country. The people in authority making blunders in their decisions hardly face any consequences. Instead, it is not uncommon for them to be promoted
 
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This lack of accountability also explains why many Indonesians aspire to become civil servants, even if it requires paying hundreds of millions of rupiahs upfront. Considering the perks and allowances they receive, civil servants are not underpaid compared to the average salary for similar qualifications and experience in Indonesia.

It's a never-ending vicious cycle, they pay upfront and try to recover it later.
 
The primary issue with Indonesian civil servants and the civil service system is the lack of accountability. Unless a case gains widespread attention, goes viral, or triggers public criticism of the office or individual involved, it is unlikely to be taken seriously.

This lack of accountability also explains why many Indonesians aspire to become civil servants, even if it requires paying hundreds of millions of rupiahs upfront. Considering the perks and allowances they receive, civil servants are not underpaid compared to the average salary for similar qualifications and experience in Indonesia.
Yes digitizing, and simplifying the Government is a nice dream. Everything seems to be way more complicated than it needs to be. Better communication is desperately needed. Simplifying documentation and paperwork would greatly help. Digitizing would greatly reduce the confusing system now with documentation still being done with paper.
But as I said, the lack of communication between different departments has to be addressed and corrected.
This would be a wonderful thing to happen here. Organization is extremely lacking.
 
I think the statistics show that more than 50% of IT implementations fail in the government sector. And that is in rich Western countries.
We can only guess what the failure rate will be in the Indonesian government sector where they don't even have proper internet connections, or motivated\educated staff.
 

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