- Joined
- Jul 19, 2016
- Messages
- 4,197
Not sure if anyone else is affected or not but my Smartfren, which I have had for 6 years now is giving me headaches. Ever since they went after the now defunct Bolt users I have had a slowdown in service. I now get at best 220Kpbs between 10:00 AM and 10:30, and From 9:00 PM until around 10:30. By best I mean anywhere from 40Kbps to 220. The other times of the day I get 0 to around 22Kbps. It all started getting worse when Smartfren announced they would switch over Bolts Mifis to their service.
Contacted Smartfren Customer Service and explained everything. Yes, already restarted it. yes, took speed readings, yes, yes, yes. Asked for a day to check it out. Came back with technicians could find no problems. I explained that it is either their system and/or a big increase in subscribers without having the equipment to support them.
Then they told me to go and get my equipment checked out at one of their galleries. They gave me a list of their locations and they were all located in Jakarta. I asked if they knew where I was located and the reply was Jakarta. I looked over the 30 backs and forths and noticed the replies from them came from an assortment of people, not one working on my problem. I informed them to read the earlier postings and then send a list of where their galleries were located. Of course I added something about in all likelihood their technicians also being confused. Got back a list of galleries. I answered with a thank you and asked if they knew the location for Telkomsel galleries. Then they started saying how sorry they were for my problems and actually used the word please when asking to go to their gallery. I think that is the first time i have ever heard anyone say please.
Tomorrow I will pack up my mifi router and take it to a Smartfren Gallery. I have an extensive list of speed test results with times and feel I can show them that I doubt it is my box with the changes in speeds being consistent at particular times. When they tell me their is nothing wrong with my box, I will proceed less than a kilometer and check in at Telkomsel Service center and look what they have to offer.
I can't be paying for and living with speeds less than dial up. The wife just had this brainy idea and bought a Smart TV. Still working on figuring that one out.
Contacted Smartfren Customer Service and explained everything. Yes, already restarted it. yes, took speed readings, yes, yes, yes. Asked for a day to check it out. Came back with technicians could find no problems. I explained that it is either their system and/or a big increase in subscribers without having the equipment to support them.
Then they told me to go and get my equipment checked out at one of their galleries. They gave me a list of their locations and they were all located in Jakarta. I asked if they knew where I was located and the reply was Jakarta. I looked over the 30 backs and forths and noticed the replies from them came from an assortment of people, not one working on my problem. I informed them to read the earlier postings and then send a list of where their galleries were located. Of course I added something about in all likelihood their technicians also being confused. Got back a list of galleries. I answered with a thank you and asked if they knew the location for Telkomsel galleries. Then they started saying how sorry they were for my problems and actually used the word please when asking to go to their gallery. I think that is the first time i have ever heard anyone say please.
Tomorrow I will pack up my mifi router and take it to a Smartfren Gallery. I have an extensive list of speed test results with times and feel I can show them that I doubt it is my box with the changes in speeds being consistent at particular times. When they tell me their is nothing wrong with my box, I will proceed less than a kilometer and check in at Telkomsel Service center and look what they have to offer.
I can't be paying for and living with speeds less than dial up. The wife just had this brainy idea and bought a Smart TV. Still working on figuring that one out.